Faq
Once your shipment is processed, you will receive a unique Swift Tracking Code. Simply enter this Code on our Track Package page to see the exact location of your cargo. Our system updates every few minutes via GPS, providing you with a live map view and an estimated delivery window.
Yes. To ensure fast and efficient shipping and comply with international safety laws, we cannot transport “Prohibited Items.” These include explosives, flammable gases, lithium batteries (unless properly declared), illegal substances, and ivory. Some items like perfumes, alcohol, or electronics may require specialized “sensitive goods” channels. Always check our restricted items list before booking.
Absolutely. Our Global Networking includes strong partnerships with local couriers to ensure “Last-Mile” delivery directly to the recipient’s doorstep. Whether it’s a remote village or a major city hub, we manage the entire journey so your package doesn’t just reach the country—it reaches the person.
While we maintain a 99% on-time rate, external factors like weather or customs inspections can occasionally cause shifts. In these cases, our 24/7 support team proactively notifies you. Because we use real-time tracking, you will see any status changes immediately on your dashboard, and we will automatically reroute the cargo to the next available “Swift Wave” to minimize the wait.
Yes, we offer flexible Cargo Insurance options to give you peace of mind. While we take every precaution for fast and efficient shipping, insurance protects your investment against unforeseen events, theft, or damage. We recommend full coverage for high-value or fragile items.